Privacy policy

Privacy Policy

Livora Kart
Effective Date: 28 January 2026
Country: India

At Livora Kart, we value and respect your privacy. This Privacy Policy describes how Livora Kart (“we”, “our”, “us”) collects, uses, stores, shares, and protects your personal information when you visit our website, make a purchase, or interact with us in any way.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Introduction

Livora Kart is an eCommerce platform operating in India, offering a wide range of products including home & kitchen items, home décor, electronics, toys, gift items, and lifestyle products. We are committed to protecting your personal data and ensuring transparency in how your information is handled.

This policy applies to:

  • Website visitors

  • Customers

  • Vendors and partners

  • Anyone who interacts with Livora Kart digitally or offline

2. Information We Collect

We collect various types of information to provide a smooth, secure, and personalized shopping experience.

2.1 Personal Information

When you place an order, register, or contact us, we may collect:

  • Full name

  • Phone number

  • Email address

  • Billing address

  • Shipping address

  • PIN code, city, and state

  • Payment-related details (processed securely via third-party gateways)

2.2 Automatically Collected Information

When you browse our website, we automatically collect:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited and time spent

  • Referring website or source

2.3 Order & Transaction Information

  • Products purchased

  • Order history

  • Order value

  • Payment method

  • Delivery status

  • Refund and return history

3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and deliver orders

  • To provide customer support

  • To communicate order updates

  • To process refunds and returns

  • To verify identity and prevent fraud

  • To personalize your shopping experience

  • To send promotional messages (with consent)

  • To improve website functionality and services

  • To comply with legal obligations

4. Cookies & Tracking Technologies

Livora Kart uses cookies and similar technologies to enhance user experience.

4.1 Types of Cookies We Use

  • Essential Cookies: Required for website functionality

  • Performance Cookies: Help us analyze site traffic

  • Functional Cookies: Remember user preferences

  • Marketing Cookies: Used for advertisements and remarketing

You can disable cookies through your browser settings, but some website features may not work properly.

5. Payment Information

All payments on Livora Kart are processed through secure third-party payment gateways. We do not store or have access to your complete card or UPI details.

Payment information is encrypted and handled as per RBI and industry security standards.

6. Cash on Delivery (COD)

For COD orders, we collect minimal information required to:

  • Verify delivery

  • Prevent fake orders

  • Process refunds (bank details if applicable)

7. Sharing of Information

We do not sell or rent your personal information. However, we may share data with trusted third parties for operational purposes:

7.1 Service Providers

  • Shipping & logistics partners

  • Payment gateway providers

  • Technology and hosting providers

  • Marketing and analytics tools

7.2 Legal Requirements

We may disclose information if required by:

  • Law enforcement agencies

  • Court orders

  • Government authorities

  • Legal compliance obligations

8. Data Security

We take data security seriously and implement industry-standard measures such as:

  • SSL encryption

  • Secure servers

  • Limited access to sensitive data

  • Regular security audits

However, no online platform is 100% secure. Users are encouraged to protect their login credentials.

9. User Accounts

When you create an account with Livora Kart:

  • You are responsible for maintaining confidentiality

  • Any activity under your account is your responsibility

  • We reserve the right to suspend accounts in case of misuse or fraud

10. Marketing Communication

With your consent, we may send:

  • Promotional emails

  • SMS or WhatsApp messages

  • Push notifications

You can opt out at any time using the unsubscribe option or by contacting customer support.

11. Third-Party Links

Our website may contain links to third-party websites. Livora Kart is not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies separately.

12. Children’s Privacy

Livora Kart does not knowingly collect personal data from children under the age of 18. If you believe a child has provided personal information, please contact us immediately.

13. Data Retention

We retain personal information:

  • As long as necessary to fulfill orders

  • To comply with legal obligations

  • To resolve disputes

  • To enforce agreements

When data is no longer required, it is securely deleted.

14. User Rights

As a user, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of data (subject to legal requirements)

  • Withdraw consent for marketing communications

Requests can be made by contacting our support team.

15. Location-Based Data

We may collect location information based on:

  • Shipping address

  • IP address

  • Delivery PIN code

This helps us provide accurate delivery estimates and serviceability.

16. Fraud Detection & Prevention

We actively monitor transactions to detect:

  • Fake orders

  • COD abuse

  • Multiple fraudulent attempts

Livora Kart reserves the right to cancel or block suspicious accounts.

17. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of the website indicates acceptance of the updated policy.

18. Legal Compliance (India)

This policy complies with:

  • Information Technology Act, 2000

  • IT (Reasonable Security Practices and Procedures) Rules, 2011

  • Applicable Indian consumer protection laws

19. Consent

By using Livora Kart, you consent to the collection and use of your information as outlined in this Privacy Policy.

20. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact us.

ⓒ 2026 LivoraKart. All rights reserved.