Shipping policy

Shipping Policy

Livora Kart
Effective Date: 28 January 2026
Country: India

At Livora Kart, we aim to deliver your orders quickly, safely, and efficiently across India. This Shipping Policy explains how orders are processed, shipped, delivered, and handled in various scenarios. By placing an order on our website, you agree to the terms outlined in this policy.

1. Shipping Coverage

Livora Kart currently ships across India, covering most serviceable PIN codes through trusted courier and logistics partners. Shipping availability may vary based on product type, supplier location, and courier serviceability.

Certain remote or restricted locations may experience longer delivery times or limited service availability.

2. Order Processing Time

2.1 Processing Timeline

  • Orders are usually processed within 1–3 business days after confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Processing includes order verification, quality checks, packaging, and dispatch preparation.

2.2 Order Verification

To prevent fraud and ensure accuracy:

  • Orders may undergo verification

  • COD orders may require confirmation

  • Incomplete or suspicious orders may be delayed or cancelled

3. Shipping Methods

Livora Kart uses multiple shipping methods depending on:

  • Product category

  • Delivery location

  • Warehouse or supplier location

  • Courier availability

Shipping may be fulfilled via:

  • Courier partners

  • Logistics aggregators

  • Third-party suppliers (dropshipping model)

4. Delivery Timeline

Estimated delivery timelines are as follows:

  • Metro Cities: 3–7 business days

  • Tier 2 & Tier 3 Cities: 5–10 business days

  • Remote / Rural Areas: 7–15 business days

Delivery timelines are estimates and may vary due to factors beyond our control.

5. Shipping Charges

5.1 Free Shipping

Livora Kart may offer free shipping on:

  • Select products

  • Promotional campaigns

  • Limited-time offers

Free shipping eligibility is clearly mentioned on product pages or during checkout.

5.2 Paid Shipping

For certain products or locations:

  • Shipping charges may apply

  • Charges are displayed clearly at checkout

  • Shipping fees vary based on weight, size, and destination

6. Cash on Delivery (COD)

COD is available on selected PIN codes and products. Availability is subject to:

  • Location serviceability

  • Order value limits

  • Customer order history

Livora Kart reserves the right to:

  • Disable COD for certain orders

  • Limit COD for repeated refusals

  • Require prepaid payment for high-risk orders

7. Order Tracking

Once your order is shipped:

  • A tracking ID is generated

  • Tracking details are shared via SMS or email

  • You can track your order using the courier’s website

Tracking updates may take up to 24 hours to reflect after dispatch.

8. Split Shipments

In some cases:

  • Orders containing multiple items may be shipped separately

  • Products may come from different warehouses or suppliers

  • You may receive multiple tracking IDs

Split shipments do not incur extra shipping charges unless stated.

9. Delivery Attempts

Courier partners typically make 2–3 delivery attempts. If delivery fails due to:

  • Incorrect address

  • Customer unavailability

  • Phone not reachable

The order may be returned to origin (RTO). Re-shipping charges may apply.

10. Address Accuracy

Customers are responsible for providing:

  • Complete and accurate shipping address

  • Correct PIN code

  • Valid contact number

Livora Kart is not responsible for delivery failures due to incorrect or incomplete address details.

11. Delayed Deliveries

Delivery delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier delays

  • Government restrictions

  • High order volumes during sales

Such delays do not qualify for automatic refunds or cancellations.

12. Damaged or Tampered Packages

If you receive a package that appears damaged or tampered:

  • Do not accept the delivery

  • Take clear photos

  • Inform the delivery agent immediately

If accepted, issues must be reported within 48 hours of delivery.

13. Missing or Lost Shipments

In rare cases where a shipment is:

  • Lost in transit

  • Undelivered after extended delay

Livora Kart will investigate with the courier partner. Resolution may include replacement or refund, subject to verification.

14. Delivery Confirmation

Delivery is considered complete once:

  • The product is delivered to the provided address

  • Accepted by the customer or authorized person

Livora Kart is not responsible for theft or loss after successful delivery.

15. International Shipping

Currently, Livora Kart does not offer international shipping. Orders can only be delivered within India.

16. Special Handling Products

Certain products may require:

  • Fragile handling

  • Special packaging

  • Additional delivery time

Customers are advised to read product descriptions carefully.

17. Packaging Standards

All products are packed securely to:

  • Prevent damage

  • Maintain hygiene

  • Ensure product safety during transit

Eco-friendly packaging may be used wherever possible.

18. Force Majeure

Livora Kart shall not be liable for shipping delays or failures due to events beyond reasonable control, including:

  • Natural calamities

  • Strikes

  • Lockdowns

  • Pandemics

  • Government actions

19. Refusal of Delivery

If a customer refuses delivery without valid reason:

  • Shipping charges may not be refunded

  • COD orders may be blocked for future purchases

  • Account restrictions may apply

20. Returns & Shipping

Return shipping terms are governed by our Return & Refund Policy. In cases of:

  • Damaged or wrong product: return shipping is free

  • Customer preference returns: shipping charges may apply

21. Change of Address After Shipping

Once an order is shipped:

  • Address changes may not be possible

  • Requests depend on courier approval

  • Additional charges may apply

22. Bulk Orders

Bulk or high-value orders may:

  • Require additional verification

  • Have separate shipping timelines

  • Be subject to customized shipping terms

23. Festival & Sale Periods

During major sales or festive seasons:

  • Order processing and delivery may take longer

  • Courier networks may face heavy load

Livora Kart appreciates your patience during such times.

24. Incorrect Product Delivered

If you receive an incorrect product:

  • Report within 48 hours

  • Share images for verification

  • Replacement or refund will be initiated after review

25. Serviceability Issues

Some PIN codes may become temporarily unserviceable due to:

  • Courier restrictions

  • Weather conditions

  • Local regulations

Orders to such locations may be cancelled or delayed.

26. Shipment Ownership

Ownership of goods transfers to the customer upon successful delivery. Risk remains with Livora Kart until delivery confirmation.

27. Policy Updates

Livora Kart reserves the right to update or modify this Shipping Policy at any time. Changes will be effective immediately upon posting.

28. Agreement to Shipping Policy

By placing an order with Livora Kart, you confirm that you have read, understood, and agreed to this Shipping Policy.

29. Disclaimer

Shipping timelines and services are best-effort commitments and may vary due to third-party courier dependencies.

30. Copyright Notice

© 2026 Livora Kart.
All Rights Reserved.

This Shipping Policy, including its content and structure, is the intellectual property of Livora Kart and may not be copied or reproduced without permission.